---
title: How and when will I receive confirmation of my product requests?
description: We will do our best to get back to you within 7 working days. If you do not receive a reply from Worldia within 7 working days, you may cancel your order at no charge. This policy applies to all our d
---

[Skip to content](https://help.worldia.com/en/how-and-when-will-i-receive-confirmation-of-my-product-requests#main-content)

- [English](https://help.worldia.com/en/how-and-when-will-i-receive-confirmation-of-my-product-requests)
- [Français](https://help.worldia.com/fr/comment-et-quand-vais-je-avoir-confirmation-de-mes-produits-en-demande)

English

Show submenu for translations

![Capture d’écran 2022-10-28 à 17.43.21.png\]](https://help.worldia.com/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202022-10-28%20%C3%A0%2017.43.21.png?height=50&name=Capture%20d%E2%80%99%C3%A9cran%202022-10-28%20%C3%A0%2017.43.21.png)

Open main navigation

Close main navigation

- - [English](https://help.worldia.com/en/how-and-when-will-i-receive-confirmation-of-my-product-requests)
    - [Français](https://help.worldia.com/fr/comment-et-quand-vais-je-avoir-confirmation-de-mes-produits-en-demande)

  English
  
  Show submenu for translations

 Need some help?

- There are no suggestions because the search field is empty.

1. [Centre d'aide](https://help.worldia.com/en)
2. [Products on request](https://help.worldia.com/en/products-on-request)

# How and when will I receive confirmation of my product requests?

We will do our best to get back to you within 7 working days.

If you do not receive a reply from Worldia within **7 working days**, you may cancel your order at no charge.

This policy applies to all our destinations.

 

✅ In the event of a positive response within the allotted time ✅

If all the requested products in your order are confirmed, you will receive an automatic confirmation e-mail for these products, together with your invoice.

In this case, the file is not cancelable without charge and meets the cancellation conditions as presented in the terms and conditions.

❌ In the event of a negative response within the allotted time ❌

A counter-proposal at the same selling price is not possible: possibility of cancelling the file free of charge.  
A counter-proposal is possible =\> File validation after customer agreement. This phase can be iterated several times. The price of the item in demand is guaranteed.

- [General information](https://help.worldia.com/en/general-information#main-content)

    - [Terms of sale](https://help.worldia.com/en/general-information#terms-of-sale)
    - [Platform usage](https://help.worldia.com/en/general-information#platform-usage)
    - [Invoicing](https://help.worldia.com/en/general-information#invoicing)
    - [Other general questions](https://help.worldia.com/en/general-information#other-general-questions)
    - [Modifications](https://help.worldia.com/en/general-information#modifications)
- [Vehicle rental](https://help.worldia.com/en/vehicle-rental#main-content)

    - [Formalities to the driver/vehicle pickup](https://help.worldia.com/en/vehicle-rental#formalities-to-the-driver-vehicle-pickup)
    - [Insurance](https://help.worldia.com/en/vehicle-rental#insurance)
    - [Vehicle / Luggage](https://help.worldia.com/en/vehicle-rental#vehicle-luggage)
    - [Payments at vehicle pickup](https://help.worldia.com/en/vehicle-rental#payments-at-vehicle-pickup)
- [Flights](https://help.worldia.com/en/flights#main-content)

    - [Luggage](https://help.worldia.com/en/flights#luggage)
    - [Cancellations / Modifications](https://help.worldia.com/en/flights#cancellations-modifications)
    - [Support & Additional Services](https://help.worldia.com/en/flights#support-additional-services)
    - [Registration](https://help.worldia.com/en/flights#registration)
- [Destination features](https://help.worldia.com/en/destination-features#main-content)

    - [North-America](https://help.worldia.com/en/destination-features#north-america)
    - [South-America](https://help.worldia.com/en/destination-features#south-america)
    - [Europe](https://help.worldia.com/en/destination-features#europe)
    - [Asia](https://help.worldia.com/en/destination-features#asia)
- [Activities](https://help.worldia.com/en/activities)
- [Accommodations](https://help.worldia.com/en/accommodations)
- [Transport](https://help.worldia.com/en/transport#main-content)

    - [Transfers](https://help.worldia.com/en/transport#transfers)
    - [Train](https://help.worldia.com/en/transport#train)
- [Products on request](https://help.worldia.com/en/products-on-request)
- [Loyalty program](https://help.worldia.com/en/loyalty-program)

[![worldia logo](https://help.worldia.com/hubfs/Logo_horizontal_dark-4.svg "worldia logo")](http://worldia.com)

Copyright © 2026, Worldia