---
title: General information | Centre d'aide
description: Everything you need to know about our general terms and conditions of sale, the use of our platform, invoicing and more!
---

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    - [Deutsch](https://help.worldia.com/de/allgemeines)
    - [Français](https://help.worldia.com/fr/généralités)

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1. [Centre d'aide](https://help.worldia.com/en)
2. [General information](https://help.worldia.com/en/general-information)

# General information

 Everything you need to know about our general terms and conditions of sale, the use of our platform, invoicing and more!

## Terms of sale

- [Where can I find the cancellation fees?](https://help.worldia.com/en/where-can-i-find-cancellation-fees)
- [One of the travellers can no longer travel but another person would like to replace him. Is this possible and what are the costs?](https://help.worldia.com/en/one-of-the-travellers-can-no-longer-travel-but-another-person-would-like-to-replace-him.-is-this-possible-and-what-are-the-costs)
- [My customer wishes to cancel a service or their entire trip. What should I do?](https://help.worldia.com/en/my-customer-wishes-to-cancel-a-service-or-their-entire-trip.-what-should-i-do)

## Platform usage

- [Can I combine several destinations in my project?](https://help.worldia.com/en/can-i-combine-several-destinations-in-my-project)
- [Can I print my quote ?](https://help.worldia.com/en/can-i-print-my-project)
- [My customers would like a specific timetable for their activities](https://help.worldia.com/en/my-customers-would-like-a-specific-timetable-for-their-activities)
- [When will I receive my roadbook (travel documents) and what does it include?](https://help.worldia.com/en/when-will-i-receive-my-roadbook-travel-documents-and-what-does-it-include)
- [Can I download my quote as a PDF?](https://help.worldia.com/en/can-i-download-my-project-as-a-pdf)
- [Can I register a quote with an existing customer?](https://help.worldia.com/en/can-i-register-a-project-with-an-existing-customer)
- [How can I display the component price for my quote ?](https://help.worldia.com/en/how-can-i-display-the-price-details-for-my-project)
- [Where can I find my quote reference ?](https://help.worldia.com/en/where-can-i-find-my-project-number)
- [How do I save my quote ?](https://help.worldia.com/en/how-do-i-save-my-project)
- [How can I include my agency fees in my project?](https://help.worldia.com/en/how-can-i-include-my-agency-fees-in-my-project)
- [Where can I find my quotes and bookings?](https://help.worldia.com/en/where-can-i-find-my-projects-and-bookings)
- [Can I add a service outside of the platform?](https://help.worldia.com/en/can-i-add-a-service-outside-of-the-platform)

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## Invoicing

- [The amount of my invoice does not correspond to the amount indicated on my booking](https://help.worldia.com/en/the-amount-of-my-invoice-does-not-correspond-to-the-amount-indicated-on-my-order)
- [I have not received my invoice. When will I receive it?](https://help.worldia.com/en/i-have-not-received-my-invoice.-when-will-i-receive-it)

## Other general questions

- [Can I book services for people with reduced mobility?](https://help.worldia.com/en/can-i-book-services-for-people-with-reduced-mobility)
- [I have received my roadbook (travel documents) several times, why?](https://help.worldia.com/en/i-have-received-my-roadbook-travel-documents-several-times-why)
- [My customer has a post-trip complaint](https://help.worldia.com/en/my-customer-has-a-post-trip-complaint)
- [Can I change a file that has already been booked?](https://help.worldia.com/en/can-i-change-a-file-that-has-already-been-booked)
- [Can I place an option on my project?](https://help.worldia.com/en/can-i-place-an-option-on-my-project)
- [How do I cancel a trip?](https://help.worldia.com/en/how-do-i-cancel-my-trip)
- [What happens if I have a problem at the destination?](https://help.worldia.com/en/what-happens-if-i-have-a-problem-at-my-destination)
- [Which items are checked when I make a booking?](https://help.worldia.com/en/which-items-are-checked-when-i-place-a-booking)

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## Modifications

- [Can I add services to a trip that has already been booked?](https://help.worldia.com/en/can-i-add-services-to-a-package-that-has-already-been-booked)
- [Can I add one or more people to an existing booking?](https://help.worldia.com/en/can-i-add-one-or-more-people-to-an-existing-booking)
- [Can I change the customer's name after the purchase has been made?](https://help.worldia.com/en/can-i-change-the-customers-name-after-the-purchase-has-been-made)

- [General information](https://help.worldia.com/en/general-information#main-content)

    - [Terms of sale](https://help.worldia.com/en/general-information#terms-of-sale)
    - [Platform usage](https://help.worldia.com/en/general-information#platform-usage)
    - [Invoicing](https://help.worldia.com/en/general-information#invoicing)
    - [Other general questions](https://help.worldia.com/en/general-information#other-general-questions)
    - [Modifications](https://help.worldia.com/en/general-information#modifications)
- [Vehicle rental](https://help.worldia.com/en/vehicle-rental#main-content)

    - [Formalities to the driver/vehicle pickup](https://help.worldia.com/en/vehicle-rental#formalities-to-the-driver-vehicle-pickup)
    - [Insurance](https://help.worldia.com/en/vehicle-rental#insurance)
    - [Vehicle / Luggage](https://help.worldia.com/en/vehicle-rental#vehicle-luggage)
    - [Payments at vehicle pickup](https://help.worldia.com/en/vehicle-rental#payments-at-vehicle-pickup)
- [Flights](https://help.worldia.com/en/flights#main-content)

    - [Luggage](https://help.worldia.com/en/flights#luggage)
    - [Cancellations / Modifications](https://help.worldia.com/en/flights#cancellations-modifications)
    - [Support & Additional Services](https://help.worldia.com/en/flights#support-additional-services)
    - [Registration](https://help.worldia.com/en/flights#registration)
- [Destination features](https://help.worldia.com/en/destination-features#main-content)

    - [North-America](https://help.worldia.com/en/destination-features#north-america)
    - [South-America](https://help.worldia.com/en/destination-features#south-america)
    - [Europe](https://help.worldia.com/en/destination-features#europe)
    - [Asia](https://help.worldia.com/en/destination-features#asia)
- [Activities](https://help.worldia.com/en/activities)
- [Accommodations](https://help.worldia.com/en/accommodations)
- [Transport](https://help.worldia.com/en/transport#main-content)

    - [Transfers](https://help.worldia.com/en/transport#transfers)
    - [Train](https://help.worldia.com/en/transport#train)
- [Products on request](https://help.worldia.com/en/products-on-request)
- [Loyalty program](https://help.worldia.com/en/loyalty-program)

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