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General information

General information

Everything you need to know about our general terms and conditions of sale, the use of our platform, invoicing and more!

Terms of sale

One of the travellers can no longer travel but another person would like to replace him. Is this possible and what are the costs?

Where can I find the cancellation fees?

My customer wishes to cancel a service or their entire trip. What should I do?

Platform usage

Can I combine several destinations in my project?

Can I download my quote as a PDF?

How can I include my agency fees in my project?

How can I display the component price for my quote ?

Where can I find my quotes and bookings?

Where can I find my quote reference ?

Can I register a quote with an existing customer?

How do I save my quote ?

Can I add a service outside of the platform?

Can I print my quote ?

My customers would like a specific timetable for their activities

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Invoicing

I have not received my invoice. When will I receive it?

The amount of my invoice does not correspond to the amount indicated on my booking

Other general questions

How do I cancel a trip?

What happens if I have a problem at the destination?

Can I place an option on my project?

Which items are checked when I make a booking?

When will I receive my roadbook (travel documents) and what does it include?

Can I change a file that has already been booked?

Can I book services for people with reduced mobility?

I have received my roadbook (travel documents) several times, why?

My customer has a post-trip complaint

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Modifications

Can I change the customer's name after the purchase has been made?

Can I add services to a trip that has already been booked?

Can I add one or more people to an existing booking?