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Which email address should I use to check-in my customer on a Ryanair flight?

When checking in a customer for a Ryanair flight through the airline's website, you must use a specific booking email address which may differ from the customer's personal contact email.

To access the booking and complete the check-in process:

  1. Go to the Ryanair website and log in or create an account.


    Screenshot 2026-08-24 at 16.19.23

  2. Navigate to "My bookings".


    Screenshot 2026-08-24 at 16.19.23 (1)

  3. Select "Find my booking" or " Can't find my booking".

    Screenshot 2026-08-24 at 16.21.51

  4. Enter the Ryanair Booking Reference (PNR).

  5. Enter the following email address: lowcost@h24travel.com

    Screenshot 2026-08-24 at 16.22.30

Important Reminders:

  • Check-in Window: Online check-in must be completed 24 hours before departure (or up to 60 days prior if a paid seat was reserved).

  • Avoid Fees: It is essential to check in online and print the boarding pass before arriving at the airport to avoid additional airline service fees.

  • Verification: You may need the customer's personal credentials to manage the account on the Ryanair portal.