---
title: Which email address should I use to check-in my customer on a Ryanair flight?
description: Learn how to check in customers for Ryanair flights using the correct booking email (lowcost@h24travel.com). Follow our step-by-step guide to avoid airport fees and ensure a smooth check-in.
---

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# Which email address should I use to check-in my customer on a Ryanair flight?

## When checking in a customer for a Ryanair flight through the airline's website, you must use a specific booking email address which may differ from the customer's personal contact email.

To access the booking and complete the check-in process:

1. Go to the **Ryanair website** and log in or create an account.
   
   ![Screenshot 2026-08-24 at 16.19.23](https://help.worldia.com/hs-fs/hubfs/Screenshot%202026-08-24%20at%2016.19.23.png?width=670&height=84&name=Screenshot%202026-08-24%20at%2016.19.23.png)
2. Navigate to **"My bookings".**
   
   ![Screenshot 2026-08-24 at 16.19.23 (1)](https://help.worldia.com/hs-fs/hubfs/Screenshot%202026-08-24%20at%2016.19.23%20(1).png?width=670&height=84&name=Screenshot%202026-08-24%20at%2016.19.23%20(1).png)
3. Select **"Find my booking"** or **" Can't find my booking".**
   
   ![Screenshot 2026-08-24 at 16.21.51](https://help.worldia.com/hs-fs/hubfs/Screenshot%202026-08-24%20at%2016.21.51.png?width=670&height=122&name=Screenshot%202026-08-24%20at%2016.21.51.png)
4. Enter the **Ryanair Booking Reference (PNR)**.
5. Enter the following email address: **lowcost@h24travel.com**
   
   **![Screenshot 2026-08-24 at 16.22.30](https://help.worldia.com/hs-fs/hubfs/Screenshot%202026-08-24%20at%2016.22.30.png?width=318&height=309&name=Screenshot%202026-08-24%20at%2016.22.30.png)**

### Important Reminders:

- **Check-in Window:** Online check-in must be completed **24 hours before departure** (or up to 60 days prior if a paid seat was reserved).
- **Avoid Fees:** It is essential to check in online. Ryanair now uses **digital boarding passes** exclusively. This means that paper boarding passes are no longer accepted. If you are unable to present your digital boarding pass, the airline may charge you an additional fee at the airport. It is therefore essential that you complete this process before your departure to avoid any inconvenience.
- **Verification:** You may need the customer's personal credentials to manage the account on the Ryanair portal.

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