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General information
Everything you need to know about our general terms and conditions of sale, the use of our platform, invoicing and more!
Terms of sale
Platform usage
- Can I combine several destinations in my project?
- Can I print my quote ?
- My customers would like a specific timetable for their activities
- Can I download my quote as a PDF?
- When will I receive my roadbook (travel documents) and what does it include?
- Can I register a quote with an existing customer?
- How can I display the component price for my quote ?
- Where can I find my quote reference ?
- How do I save my quote ?
- How can I include my agency fees in my project?
- Where can I find my quotes and bookings?
Invoicing
Other general questions
- Can I book services for people with reduced mobility?
- I have received my roadbook (travel documents) several times, why?
- My customer has a post-trip complaint
- Can I change a file that has already been booked?
- Can I place an option on my project?
- How do I cancel a trip?
- What happens if I have a problem at the destination?
- Which items are checked when I make a booking?